Content Technical Writer

Content Technical Writer 13642

A leading professional networking company is seeking a Content Technical Writer. The successful candidate will support Go-To-Market Enablement’s (GTME) strategy and execution of establishing an internal knowledge base for the GBO (Global Business Organization) with the focus on reducing the hours the Field (Sales and Customer Success) spends looking for information to effectively do their job. The ideal candidate has the ability to partner with experts across GBO to understand core knowledge needed for the Field to execute their roles, translate the complex into easy-to-use knowledge articles for multiple users and generally support a sustainable knowledge management system and base. The company offers a great work environment!

Content Technical Writer Pay and Benefits:

• Hourly pay: $30-$50/hr (Pay varies based on candidate's location and experience)
• Worksite: Leading professional development and networking company (Remote, candidates must be available to work Pacific office hours and be located in the United States)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
• 40 hours/week, 12 Month Assignment

Content Technical Writer Responsibilities:

• Partner with subject matter experts (SMEs), policy and process owners to evaluate, design, write, and maintain knowledge sets and articles for users.
• Translate technical and process content from multiple sources into a style and format that meets multiple end-user's needs and project goals.
• Develop knowledge and content project plans, milestones, and review cycles for knowledge generation.
• Manage feedback loop with SMEs, Knowledge owners, and users for ongoing enhancements to knowledge sets, platforms, and processes.
• Support projects and initiatives from a knowledge perspective and help build a strategy for scale and leverage.
• Act holistically across knowledge platforms, creating processes and review cadences, to ensure all documentation is updated to reflect changes in the business.
• Test and pilot new knowledge generation processes and governance models.
• Provide peer review support and usability attainment for documentation.
• Support the creation of knowledge management assets, including templates, style guides, how-to tutorials and provide feedback.

Content Technical Writer Qualifications:

• 4+ years of customer-facing experience.
• 4+ years in SaaS technology writing or training experience.
• 2+ years of prior experience with technical writing, service now or other knowledge base platforms, style guides, content migration, attention to detail, partnership with clients, and dealing with ambiguity. Attention to details is critical.
• BA/BS Degree in Communication, Technical Writing, English, or related field; or equivalent experience.
• Demonstrated writing and editing skills – creativity a plus!
• Ability to create engaging and clear content aligned with our voice/tone, culture and brand.
• Ability to translate complex business, product and technical concepts into easy-to-understand terms.
• Adept at handling and working with employees at all levels — from senior executives to individual contributors.
• Previous content management experience.
• Ability to work under tight deadlines and thrive in a fast-paced environment.
• Experience developing video content.
• Experience with Service Now platform.