Computing Support Analyst

Computing Support Analyst 1484356

• Hourly pay: $35-$40/hr
• Worksite: Leading university (Stanford, CA 94305 - Onsite, Must be able to support two campuses)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 12 Month Assignment, Possible extension

A leading university seeks a Computing Support Analyst. The successful candidate will play a critical role in delivering technical support to end-users, resolving issues related to hardware, software, and network systems. The university offers a great work environment.

Computing Support Analyst Responsibilities:

• Technical Support & Client Experience:
  • Deliver expert IT support to clients via multiple channels (in-person, phone, email and chats) ensuring prompt resolution and minimal downtime.
  • Troubleshoot and resolve complex technical problems with Windows, Mac, networks, software, and hardware.
  • Utilize logs and diagnostic tools to troubleshoot and identify root causes of technical issues, and capture trends to inform proactive support and improvement initiatives.
  • Respond to and manage ticket updates through a service management tool (ServiceNow).
• Consultative Support & Improvement: Analyze and report on technical issues and trends, providing insights to improve service delivery and client experience.
• Project Support & Rollouts: Collaborate with stakeholders and vendors on projects, testing new technologies and implementing solutions. Projects include, but not limited to: Network Upgrades, Desk Moves and Testing.
• Knowledge Management: Contribute to the development and maintenance of a knowledge base (internal wikis), including troubleshooting guides and FAQs, so the next person doesn't have to reinvent the wheel.

Computing Support Analyst Qualifications:

• 2+ years of relevant experience.
• Associate's degree.
• Certifications in end-user technology support (e.g., CompTIA A+, Microsoft MCSA, Apple Certified Support Professional, or ITIL Foundations) are a plus and demonstrate a commitment to staying current with industry standards and best practices.
• Experience with mobile device operating systems, including iOS and Android.
• Experience using ServiceNow (help desk ticketing system) and remote tools such as Bomgar.
• Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.
• Strong research and analytical skills, with experience in troubleshooting and resolving complex technical issues.
• Apply a deep understanding of IT architecture and security best practices to provide high-level technical consultation.
• Administer and troubleshoot Mobile Device Management (MDM) solutions (Jamf, Intune) to ensure device compliance and automated software delivery.
• Support and maintain enterprise security tools, including EDR agents (CrowdStrike) and disk encryption health.
• Manage user lifecycle and access within Active Directory and identity providers, ensuring secure login via SSO and MFA/Duo.

Shift:

• Monday to Friday, 8 AM to 5 PM Pacific Time office hours.
• Available to work extended hours, weekends, and on-call rotation occasionally.

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