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Community Manager*

Digital Marketing | San Francisco, CA | Full Time, Contract, and Temporary

Job Description

Community Manager 616189*

We are seeking a Community Manager to build a community, manage relationships, and craft community content for consumer products. The client is evolving and looking to grow and closely connect with our customers, we’re looking for someone who can build those direct relationships. You will help become the face and voice of the community. Your tool stack will include a wide variety of platforms and include support from our agencies for building content and engaging the community. Our key social media channels (YouTube, content marketing platform (Signal), Facebook, Twitter, Instagram) will be your primary communication outlets.

Working hand-in-hand with the head of community management, you will help create a community plan and curate content by working with internal and external creative teams. You will support the launch our technologies, forge partnerships with key influencers, host online and offline events, and engage with our customers to generate conversation and drive product education.

Responsibilities include:

  • Craft and execute the Community growth plan around the launch of new consumer-facing client’s technologies
  • Work directly with marketing managers and other teams within the organization to generate new ideas for social content and help drive communications around their marketing campaigns
  • Coordinate with global teams to ensure our content is shared across borders
  • Plan community content and build into our overarching content calendar ensuring community content is engaging, appropriately voiced, and relevant
  • Author and publish community content for use on our social and community platforms
  • Monitor success of the community in terms of the overall marketing strategy
  • Deliver weekly reports on the health of the community
  • Liaise with key stakeholders across teams to help relay community feedback and other insights that are gained from our social and community platforms
  • Engage with our community and encourage participation
  • Run online and offline events supporting growth of our community and maintaining relationships with key influencers
  • Partner with our customer support team to build solid communication paths and establish swim lanes between the two teams
  • Determine how the community team will respond to customer questions or concerns, and where to direct customers so that our support team can best address their needs

 Qualifications:

  • 4+ years of experience in marketing with a minimum of 2+ years in consumer product brands and/or consumer electronics
  • A proven track record of building and maintaining communities (>1MM)
  • Great influential and communication skills with the experience in product education through social media and community platforms
  • Excellent written and spoken communication skills are essential
  • Affinity in social media and staying ahead of the fast-changing nature of social media platforms; capturing new opportunities for growing and engaging with our community

Preferred Experience:

  • Understanding of web and social analytics
  • Experience using social media tools for content publishing and reporting (Spredfast, Netbase, Unmetric, Mention)
  • Experience in managing agencies
  • Influencer marketing experience (Twitch/YouTube/Mixer)
  • Experience working on/enthusiasm for large brands in entertainment and/or consumer electronics is a plus
  • Self-starter; able to thrive in a fast-paced dynamic environment

$45-$50 per hour       San Francisco, CA 94103      6 Month Assignment