Business Systems Analyst

Business Systems Analyst 1183

A leading enterprise software solutions company is seeking a Business Systems Analyst. The successful candidate will lead the enhancement of customer support through technology, overseeing system delivery, prioritization, and collaboration across teams for streamlined issue resolution and improved customer experience. The ideal candidate has 3+ years Business Analyst experience, preferably supporting enterprise-sized organizations. The company offers a great work environment.

Business Systems Analyst Pay and Benefits:

• Hourly pay: $60-$65/hr
• Worksite: Leading enterprise software solutions company (Pleasanton, CA 94588, Atlanta, GA, 30326 or Austin, TX, 78704 - Hybrid - 50% Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 9 Month Assignment, Possibility of extension

Business Systems Analyst Responsibilities:

• Reimagine how customer support can improve customer experience and identify opportunities for technology improvements that lead to best in class customer service.
• Plan, prioritize and lead the delivery of systems on the Support roadmap to meet Support strategy and business needs.
• Assume role of product owner in scrum team(s) ensuring business requirements documentation, user story readiness, backlog grooming, user acceptance testing and release planning.
• Work and collaborate cross functionally with business technology, environments, services and product teams to prioritize requirements and define the delivery roadmap.
• Troubleshoot and triage reported system issues and work with the business and business technology to find viable solutions and facilitate resolution of issues.

Business Systems Analyst Qualifications:

• 3+ years Business Analyst experience, preferably supporting enterprise-sized organizations.
• 2+ years experience working with Salesforce.com Service Cloud.
• 1+ year experience with agile development processes.
• Bachelor degree, or equivalent, and relevant working experience.
• Ability to be flexible, multi-task and get things done in a fast-paced and constantly changing environment.
• Previous experience providing technical/customer support.
• Familiarity with Coveo and Adobe Experience Manager (AEM) is a plus.
• Salesforce certification is a plus.
• Proficiency with JIRA and Confluence a huge plus.