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Admitting Worker

Administrative | San Francisco, CA | Full Time, Contract, and Temporary

Job Description

Admitting Worker 766670


  • Interviews ED patients to confirm patient demographic information and financial insurance data and completes SMARTPHRASE documentation in APEX HAR notes
  • Verifies insurance eligibility and benefits via RTE/insurance websites and enters data in the registration and insurance verification screens.
  • Meets the registration productivity and accuracy standards of the emergency department and Medical Center.
  • Complete the admission process for patients in the Emergency room that need to be admitted.
  • Verify patients’ identity and enter 2 patient identifier data in Apex following Medical Center protocol.
  • Consistently completes all forms and requisitions accurately and according to Emergency Department protocols.
  • Refers any complex insurances and financial arrangements to ED Financial Counselor or management as appropriate.
  • Adhere to red flag protocol, refer Red Flag Alerts to Admitting supervisor
  • Create referral encounter in APEX – obtain demographic information, financial and clinical data from varied sources, and coordinates with Residents/Attending MDs.
  • Greet patients and families. Coordinate admission check-in and complete admissions registration.
  • Effectively facilitates communication among clinical staff in the ED, and between ED clinical staff and clinicians outside of the ED.
  • Keep patients and family members informed and provide updates as needed to promote a patient-centered environment
  • Appropriately and effectively addresses incoming phone calls to the ED while maintaining Medical Center phone use standards.
  • Coordinate interpreters and facilitate the use of 2-way interpreting phones for patients and providers when needed.
  • Provides report and updates to next incoming shift
  • Maintains and updates service call board and ED staff call board as changes occur.
  • Receives and relays messages from patients, families, and staff to the appropriate personnel in a timely manner.
  • Responsible for coordinating access to additional resources for patients/families and visitors when needed (i.e: patient relations, spiritual care services, social work, and community services).
  • Coordinate communication between all applicable medical center units and physicians with patients, family, and approved visitors.
  • Promotes positive work relationships with co-workers, peers, and other external departments.
  • Supports and accepts changes in work responsibilities according to regulatory mandates that will improve the quality of work.
  • Is able to multi-task effectively. Prioritizes and responds effectively to requests
  • that occur simultaneously.
  • Manages time wisely and helps foster teamwork by helping co-workers whenever possible.


  • This position requires flexibility to orient and work at all company locations.
  • High school diploma or GED required
  • Two (2) years’ prior hospital experience at the Admitting Worker or comparable level
  • Proficiency in health insurance eligibility and authorization requirements
  • Proficiency in reimbursement financial policies
  • ADT experience required, knowledge of office machines; typing 30 wpm. Must have basic PC skills
  • Must have knowledge of Medical Terminology
  • Ability to problem solve; ability to analyze data and recommend changes
  • Must be able to multitask and prioritize
  • Ability to follow instructions; work quickly and accurately in a fast-paced environment
  • Analytically and grammatical skills are necessary to communicate effectively verbally and in writing
  • Articulate and concise oral communication and the ability to write clearly and concisely
  • Ability to write clearly and concisely
  • Must have strong customer service skills. 
  • Ability to work collaboratively with a culturally diverse staff and patient/family population.
  • Ability to work independently with minimum supervision. 

 Preferred Qualifications:

  • Second Language
  • Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors

$25 per hour                     San Francisco, CA 94143                      4 Month Assignment