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Director of Event Technology

Properties | Tempe, AZ | Full Time

Job Description


Position overview

The Director of Event Technology manages the day-to-day operations. The job includes supervision of staff, management of inventory, invoicing and customer service.

Key responsibilities

  • Managing the day-to-day audiovisual office operations. This person is accountable for all aspects of audiovisual management.

  • Invoicing and collections for completed services, billing and hiring labor, supervising a staff of technicians.

  • Managing all aspects of providing audiovisual services to a facility.

  • Organizing, supervising, quoting and pricing large multi-function audiovisual productions. Knowledge of temporary employment of union and contract employees is necessary.

  • Providing excellent customer service, involving interaction with the end user customer.

  • Using Microsoft Office products and an equipment reservation system to support day-to-day operations.

  • Work directly with the Sales Director and Regional Property Director to identify areas of profit and loss, monitor missed business opportunities and develop strategies to increase capture ratio.

  • Monitor audiovisual office operations effectiveness as it relates to client interaction and job performance satisfaction.

  • Monitor and recommend necessary adjustments to the audiovisual office operations effectiveness and progress towards budget goals.

  • Monitor the equipment inventory levels and usage of gear, and make recommendations based on past show requirements vs. future needs.

  • Monitor and recommend staffing levels and needed skill sets. Facilitate training in all areas of operation.

  • Increase awareness of smart business practices; reduce equipment transfers and subrental activity; increase existing equipment utilization. Offer suggestions.

  • Manage and monitor all aspects of the sales and marketing procedures for all in-house operations.

Job Qualifications

  • 3+ years previous experience utilizing AV equipment.

  • 2+ years previous experience in a supervisory or management role.

  • Excellent customer service skills.

Benefits

  • Top salary and bonus plan

  • Medical, dental, and 401k retirement plan

  • Opportunity for career advancement

  • Collaborative team environment that values multiple perspectives and fresh thinking