Senior Software Engineer - Back End
Engineering | San Francisco, CA | Full Time
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.
With team members from Carnegie Mellon, Cal, YCombinator, and Salesforce, and a large round of funding at our disposal, our company is poised to take over an emerging market with this new member of the product team.
- Lead in the design and implementation of our flagship product
- Prototype and iterate new feature sets infused with the latest AI technologies
- Help define technology best-practices and research future platform iteration
- Help mentor and grow our current and future engineering team
- Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers
- Experience leading, or playing a critical role in back end development for 4+ years, ideally in startup/SaaS environments
- Strong proficiency in Python, or very similar leading back end technologies
- Familiarity with NodeJS, PostgreSQL, Redis, AWS, Docker
- Working knowledge in design patterns like SOA and microservices ideal
- Experience with standard practices like TDD, Scrum/Agile a plus
- Experience mentoring other talented engineers
- Bachelor in Computer Science or similar experience
- Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
- HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh. We also like to have fun, and gather as a team for weekly lunches [on the company dime]. We also get together occasionally for video game nights, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.