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Senior Software Engineer - Back End

Engineering | San Francisco, CA | Full Time

Job Description

About Us:

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.

With team members from Carnegie Mellon, Cal, YCombinator, and Salesforce, and a large round of funding at our disposal, our company is poised to take over an emerging market with this new member of the product team.

Responsibilities:

  • Lead in the design and implementation of our flagship product
  • Prototype and iterate new feature sets infused with the latest AI technologies
  • Help define technology best-practices and research future platform iteration
  • Help mentor and grow our current and future engineering team
  • Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers

Requirements:

  • Experience leading, or playing a critical role in back end development for 4+ years, ideally in startup/SaaS environments
  • Strong proficiency in Python, or very similar leading back end technologies
  • Familiarity with NodeJS, PostgreSQL, Redis, AWS, Docker
  • Working knowledge in design patterns like SOA and microservices ideal
  • Experience with standard practices like TDD, Scrum/Agile a plus
  • Experience mentoring other talented engineers
  • Bachelor in Computer Science or similar experience

Perks:

  • Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
  • HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh. We also like to have fun, and gather as a team for weekly lunches [on the company dime]. We also get together occasionally for video game nights, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.