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IT Operations Engineer

IT | Raleigh, NC | Full Time

Job Description

Description:

Atlantic BT is seeking a dedicated, hardworking IT team member with strong Customer Support skills, IT operations experience, and a solid work ethic to join our full-time staff. Technologies utilized are Apache, NGINX, Linux, IIS, Microsoft Windows, Load Balancing, CDN, AWS, Redis, MySql, MSSQL , noSql, varnish, Nutanix, Plesk, DNS, Amazon AWS, Microsoft Azure, and Google Cloud Compute.

Responsibilities:

  • Communicate effectively with clients and provide excellent support via phone, email, and tickets

  • Design, build and scale customer and application-specific hosting environments

  • Troubleshoot web application performance and security problems

  • Install/configure/upgrade server, device, or network components

  • Perform web application load testing and benchmarking

  • Perform security scans and mitigate problems or vulnerabilities

  • Perform server administrative tasks

  • Perform network administration tasks, including DNS, DHCP, and IP subnetting

  • Perform firewall policy and IDP administration tasks

  • Perform server maintenance and patching

  • Perform migrations of legacy web applications and software

  • Script complex tasks and deployments using PowerShell, BASH, Python, or Ansible

  • Provide after-hours support and respond to monitoring alerts on a rotating schedule

  • Write documentation for team processes and procedures

  • Write documentation for infrastructure, software, changes, and deployments

  • Define, document, and analyze client support requests and escalate appropriately, utilize internal ticketing system, and resolving to client’s satisfaction in a timely manner

  • Mentoring and coaching of Junior IT Operations Engineers

  • Contribute to AtlanticBT IT policies, standards, and procedures

  • Ensuring that AtlanticBT IT policies, standards, and procedures are consistently being achieved

  • Represent AtlanticBT internally and externally as an expert IT resource

  • Provide project architecture design input and project retro feedback

Requirements:

  • Web application development knowledge and experience in one or more of

    • PHP

    • .Net

    • Node.js

    • Python

  • 2+ years of experience high availability application hosting applications and related activities

    • Red Hat Enterprise or CentOS Linux

    • Microsoft Server

    • Amazon Web Services, Microsoft Azure, or Google Cloud in Production Environments

    • MySQL

    • Apache

    • NGINX

    • IIS

    • MS SQL Server

  • Dependable and professional

  • Positive, self-motivated, quick learner

  • Excellent communication skills (both verbal and written)

  • Ability to work independently and with a team of peers

  • Ability to recognize tasks that need to be completed and willing to take responsibility for them

Ability to recognize tasks that need to be completed and willing to take responsibility for them

Responsibilities may change over time based on the needs of the Company and the employee's skills and interests. Applicants should be energetic and personable with excellent organization skills and high attention to detail. We offer a fun, relaxed environment with many opportunities to learn.

About Us:

Atlantic BT is a fast-growing 23-year-old digital agency. We provide our employees with a rich, creative and collaborative environment to further their skills, interests, and experience in all aspects of web development.  In this regard, we conduct quarterly career planning sessions with each employee.  Our employees have significant influence in shaping their careers with input as to the technologies they want to use, types of responsibilities they want to take on, and the level of ownership they wish to accept.  We encourage our employees to get involved in the technology community and we sponsor two local meetups, Triangle API and Crop.

Our benefits for full-time employees include 401K Plan with matching, health, dental, vision, short-term and long-term disability, and life insurance, as well as an excellent paid-time-off package.  We have a fun, relaxed environment with a Culture Club which devotes significant energy to identifying fun and fitness opportunities for our employees.

If you are interested in this position please submit your resume and cover letter in Microsoft Word or Adobe PDF format. Please include links to samples of your work.

Equal Opportunity Employer