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System Support Specialist

Technology | Dallas, TX | Full Time

Job Description

Asurity Technologies

Asurity Technologies, formerly Treliant Solutions, provides software to reinvent compliance as a source of competitive advantage for financial services firms.  By marrying best-in-class technologies with deep subject matter expertise, we empower lenders to manage risk while meeting and exceeding regulatory compliance expectations.  Asurity Technologies offerings include:

  • RiskExec, a leading browser-based suite of tools for achieving excellence in HMDA, CRA and Fair Lending compliance.
  • MRG Document Solutions, a SaaS-based provider of dynamically generated, compliant mortgage document disclosures and closing documents.


 

Key Tasks and Responsibilities

Asurity is seeking a full-time System Support Specialist to be a key resource in supporting our growing organization. The role will require a broad set of responsibilities, including:

  • General helpdesk - end user support (troubleshooting issues), application support (MSOffice, Sophos anti-virus, Windows desktop, Windows update / upgrade, Google GSuite, etc.)
  • General networking support (desktop connectivity)
  • Provide remote hands support for network, systems, and security
  • Telephone equipment/configuration support (Avaya, RingCentral)
  • Windows administrative support (Active Directory, user account management, password resets)
  • System documentation and inventory
  • Workstation provisioning and software installation
  • Maintain licensing documentation
  • Setup and support Mobile Data Management (MDM) solution
  • System monitoring and maintenance
  • Provide after-hours support as necessary

 

The Role Requires

  • Demonstrated experience with general IT support services
  • Demonstrated knowledge of Windows desktop and server management
  • Excellent IT skills and computer literacy
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
  • Ability to demonstrate practical troubleshooting and problem analysis techniques
  • Good attention to detail and ability to show initiative
  • Ability to plan and prioritize work load with minimal supervision
  • Excellent knowledge of Customer Service best practice
  • Willing to work flexibly and with enthusiasm
  • The role will be based in our downtown Dallas, TX office

 

Desired Skills and Experience

  • Bachelor (4-year) degree, with a technical major, such as engineering or computer science
  • U.S. Citizen or Green Card holder (no H1-B Visa)
  • Minimum of 5 years of relevant experience, with evidence of solid career progression
  • Systems Administration/System Engineer certification(s) in Microsoft is a plus
  • Ability to work in a collaborative team environment to solve business problems
  • Experience working with solution vendors and 3rd-party services to investigate, track and resolve technical issues