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Implementation Specialist

RiskExec | Knoxville, TN | Full Time

Job Description

Implementation Specialist

Knoxville, TN, Dallas, TX, Washington, DC, or Remote


The Asurity team is looking for a full-time Implementation Specialist, who will be responsible for planning and executing technical integrations with new and existing customers of our RiskExec product. This is an exciting opportunity for someone with good planning and communication skills, and a moderately technical background, who enjoys analyzing data, delivering quality solutions, contributing to customer satisfaction, and continuous improvement in our business.

About Asurity

Asurity Technologies delivers industry-leading SaaS solutions for lenders to make their processes more cost effective, timely, and compliant. Some of our offerings include:

  • RiskExec -- a leading browser-based suite of lending analytics tools for achieving excellence in HMDA, CRA, Fair Lending and Fair Servicing compliance.

  • AsurityDocs -- dynamically generated, compliant mortgage disclosures and closing documents.

  • RegCheck -- a new software product - with API, UI and dashboard capabilities to integrate into lending underwriting & secondary market activities.

  • AsurityServices -- together with our affiliate Sandler Law Group, provide fully outsourced closing services and regulatory expertise.

What Makes You A Successful Member Of The RiskExec Team

  • Adaptability and flexibility - we are growing fast and must adapt to market needs

  • Teamwork - we are willing to drop what we are working on to help a team member in need

  • Communication skills - we deal with sophisticated topics requiring clarity of message

  • Self-starter - we are small and need talented people to help build our organization

  • Self-motivated - we don’t set specific goals.  It is on you to get your work done.

  • Multitasker - see above!

  • Positive attitude - we have the best product and want to reflect that in our outlook

  • Organized - necessary to scale our organization as we grow

Key Responsibilities of the Implementation Specialist

  • Focus on getting clients set up to import their data into the RiskExec application in an accurate and repeatable way using the available tools and guiding customers on necessary changes 

  • Manage customer-expectations beginning in the sales process and through taking customers live on RiskExec, supporting them through the implementation period and collaborating with Customer Success and team Compliance Experts in the process

  • Manage the lifecycle of the implementation for different customers simultaneously by combining your technical understanding with firm management and rigorous process

  • Teach clients how to upload data, effectively communicate to clients what is needed from them, and build their import formats

  • Take on broader technical and user support responsibilities over time, as well as suggest technical and process improvements to our products and business

Required Experience, Skills and Abilities

  • Effective communication skills

  • Strong organizational and project management skills, and the ability to multitask

  • Excellent customer relationship skills

  • Tech savvy, with advanced knowledge of Excel, Visual Foxpro, .NET and UI/UX platforms, and the ability to read data and understand how to transform it to the RiskExec data structures

  • Nice to have: industry experience

Asurity is an Equal Opportunity Employer. We are committed to a policy of equal treatment and opportunity regardless of race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other legally protected basis.