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Operations Supervisor

Operations | Prince, NJ | Full Time

Job Description

Assist America is looking for a professional with call center operations experience!

Core functions include, but are not limited to:

  • Maintains direct oversight of all assistance cases including: emergency, claims, security, and any future service line additions as appropriate; 
  • Manages and directs staff to ensure proper case management and quality case documents and reporting;
  • Actively participates in the screening, on-boarding, and training of new employees assuring proper performance expectations are communicated and achieved;
  • Ensures proper training is maintained for self and staff and actively seeks additional training opportunities that may be of benefit to the organization;
  • Coordinates and facilitates quarterly staff meetings in collaboration with the VP, Global Operations;
  • Maintains a collaborative atmosphere in support of Company goals, objectives, and cutlutre actviely seeking ways in which to further advance these initiatives and collaboration between AAI and AASI;
  • Coordinates and maintains AASI staff schedule;
  • Maintains rotating on-call availability including: nights, weekends, and holidays
  • All Other Duties As Assigned.

Qualifications:

  • Bachelor's Degree and at least 2 years of related experience; 4+ years preferred
  • Prior case management experience
  • Strong communication skills with an ability to coach and develop employees
  • Command of MS Suite of products
  • Prior experience with CMS systems
  • Strong organizational skills
  • Ability to schedule personnel on shifts
  • A global mindset with prior travel experience
  • Foreign language skills preferred
  • Medical license including: MD, RN, LPN, Paramedic, or EMT preferred