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Salesforce Administrator

General Licensing | New York, NY | Full Time

Job Description

The American Society of Composers, Authors and Publishers (ASCAP) is a professional membership organization of songwriters, composers and music publishers of every kind of music. ASCAP's mission is to license and promote the music of its members and foreign affiliates, obtain fair compensation for the public performance of their works and to distribute the royalties that it collects based upon those performances. ASCAP members write the world's best-loved music and ASCAP has pioneered the efficient licensing of that music to hundreds of thousands of enterprises who use it to add value to their business - from bars, restaurants and retail, to radio, TV and cable, to Internet, mobile services and more. The ASCAP license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. With 600,000 members representing more than 10 million copyrighted works, ASCAP is the worldwide leader in performance royalties, service and advocacy for songwriters and composers, and the only American performing rights organization (PRO) owned and governed by its writer and publisher members. www.ascap.com 

Job Description:

ASCAP General Licensing / Licensing is seeking an individual to solve challenging business problems as part of the Sales & Business Operations team.​ The team is at the center of accelerating the ability to deliver on its strategy and financial goals by assisting with development and implementation of processes and tools with the Salesforce.com platform.​ 

The ideal candidate is hands-on, energetic, flexible, and independent while staying highly organized. They will also have strong technical, project management, and communication skills.

Principal Duties and Responsibilities:

The Salesforce.com Administrator will administer business technologies for primarily Salesforce.com based applications. They will also serve as an interface between sales, business and technical teams to understand business needs, define requirements and implement new business processes, tools and systems. ​

Other Duties and Responsibilities:

  • Configure Salesforce.com systems using declarative functionality and framework
  • Administer multiple Salesforce organization instances
  • Maintain organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
  • Front Line troubleshooting and issue resolutions
  • Running and building AdHoc reports to assist with analyzing business and operational processes
  • Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements
  • Develop system documentation and SFDC policies/procedures
  • Maintain data quality by identifying, deleting, or merging duplicate records, cleansing and updating inaccurate data
  • Expert Salesforce.com administrative skills, such as creating user, profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards, and process builder
  • Assist in the implementation of security practices by monitoring login and user activity, auditing fields, profile access, security permissions and deactivating unneeded user accounts
  • Continuously improve Salesforce.com skills through professional development
  • Data migration and manipulation, including all DML’s of Salesforce plus
  • VLookup in Excel
  • ANT Deployment Migration
  • Other duties as assigned

Qualifications and Requirements:

  • Understanding of Salesforce.com administration
  • Understanding of Apex & Java
  • Self-starter with sharp decision making skills 
  • Ability to multitask, work independently, and prioritize in a fast-paced and changing environment
  • Proven ability to examine processes, identify, and implement efficiencies
  • Excellent problem-solving and analytical skills
  • Ability to effectively communicate verbally and in writing
  • Salesforce Certified Administrator
  • Comfortable with complementary tools and add-ins: Data Loader, ANT, Pardot, Data.com, Work.com, Drawloop, etc.

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:

  • A choice of either HMO or Point-of-Service (POS) medical and dental plans
  • Immediate eligibility for 401(k) participation with match
  • Generous time-off policy
  • Health care and dependent care flexible spending accounts
  • Long term disability insurance
  • Basic life insurance, supplemental and dependent life insurance options
  • Employer paid retirement savings program