Licensing Resolution Manager

About ASCAP

The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than one million songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not-for-profit basis. ASCAP licenses a repertory of over 20 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com, on X and Instagram @ASCAP and on Facebook.

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Job Title: Licensing Resolution Manager

Department: Broadcast Licensing

Location: New York

Reports to: Senior Manager

Direct Reports: None

Job Overview:

The Licensing Resolution Manager will manage an ongoing Salesforce database of music users across multiple lines of business that are not in good standing with ASCAP. The person hired into this role will liaise between ASCAP’s Business & Legal Affairs Department (BALA) and the Licensing Account Manager to resolve issues relating to delinquent and/or unlicensed music users by applying best practices for resolution, holding business conversations, and preparing correspondence(s) both electronically and by US mail. Other duties include performing in-depth analysis and background research into a music user’s business activities and historical dealings with ASCAP while recording and documenting activities in Salesforce. This includes system account maintenance duties such as updates to business ownership, address, and contact information, as well as other relevant data that may be necessary to resolve the file.

Primary Areas of Responsibility & Accountability:

• Facilitate processes surrounding resolution of collections matters involving music users with significantly delinquent unpaid fees, occasionally including music users that have filed for bankruptcy.
• Perform high level reviews on the history of licensing and collection efforts relating to music users who have defaulted under or breached the terms of their ASCAP license agreements.
• Compile reports and supporting documentation through the Salesforce platform to analyze and interpret financial data.
• Seek to resolve past due balance delinquencies, and in certain cases, secure new license agreements.
• Maintain detailed status logs and metrics of the various accounts that are being escalated through the collections and enforcement process, shepherding cases through the appropriate stages of collection and enforcement.
• Provide recommendations to the senior management and Business & Legal Affairs teams of ongoing resolution strategy, up to and including referral for potential further legal action.
• Oversee settlement processes, ensuring associated ASCAP Licensing Account Managers and relevant ASCAP business operations staff understand the terms of settlements to render system updates and pursue collection of agreed upon settlement amounts.

Qualifications & Requirements:

• Ability to accurately interpret financial and reporting elements of license agreements across multiple lines of business, including but not limited to Radio, TV, and Cable industry agreements.
• Analytical mindset, with the financial acumen to determine and calculate applicable ASCAP fees based on a licensee’s specific agreement terms.
• Demonstrated ability to work productively, both independently and collaboratively in a team environment.
• Strong attention to detail. Ability to organize, prioritize, plan and multi-task work activities with the ability to meet deadlines.
• Proficiency in MS Office applications (Excel and Access) and strong overall technical aptitude; Knowledge of Salesforce preferred.
• Excellent verbal and written communication skills with the ability to work effectively with all levels of personnel, both internally and externally.
• Exercises sound judgment and has strong decision-making skills, particularly regarding topics of license interpretations, disputes, and resolution guidelines.
• Capable of distilling complex billing and/or licensing situations into concise summaries with actionable steps for resolution.

Compensation & Benefits:

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:

• A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
• Vision plan that offers both in and out-of-network provider options
• 401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match.
• An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan
• Generous time-off policy
• 12 company holidays
• Health care and dependent care flexible spending accounts
• Short-term disability insurance/salary continuation and long-term disability insurance
• Company provided basic life and accidental death and dismemberment insurance
• Employee gym discounts at select gyms
• Commuter benefits
• Voluntary pet health insurance
• Voluntary auto and homeowners insurance
• Voluntary employee, spouse, and dependent life insurance options
• Voluntary ID protection Coverage

Occasional travel for in-person meetings may be required.

Please be aware that ASCAP is not a nut-free or other allergen-free workplace.

ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.

The anticipated base salary range for this position is $60,000.00 to $70,000.00 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience.