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Inside Sales Rep/Patient Recruitment Specialist - Call Center

Recruitment | San Diego, CA | Full Time

Job Description

Want to be a part of a growing company that’s making a difference in our world?  Look no further than Artemis Institute for Clinical Research!  You’ll enjoy a friendly and exciting culture with opportunities for growth and advancement.  We offer the following generous benefits to our full-time employees: 

  • A range of PPO and HMO medical plans
  • Vision coverage, Long Term Disability plan, and Life/AD&D coverage
  • 401(k) plan with employer match
  • Paid holidays and paid time off
  • A welcoming work environment 

We’re looking for a bright, talented new team member to be a part of our story.  Check out this current opening and if you think you may be a fit for the role, see instructions for how to apply below. 

Artemis Research is a leading Principal Investigator and Patient Focused clinical research company dedicated to advancing medical treatments. Established in 2008 by colleagues who bring more than 50 years of combined research experience, Artemis specializes in Psychiatry/Neurology and Internal Medicine. With multiple locations serving Southern California including San Diego and Riverside, each Artemis site is fully equipped to conduct complex clinical research trials. 

Position Overview:

Under the supervision of the Call Center Manager, the Patient Recruitment Specialist will work in a Call Center setting and be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits.

Company Name: Artemis Institute for Clinical Research

Title of Position:  Patient Recruitment Specialist

Position Type: Full Time

Pay Range:  Based on Experience; plus bonus

Location: San Diego-Hillcrest

Travel: None

Work Schedule:  Training schedule (1st month): Monday-Thursday 8:30 AM – 5:00 PM, Friday 8:30 AM – 3:00 PM; Post-training schedule: Wednesday-Sunday 9:30 AM - 6:00 PM, Friday 8:30 AM -5:00 PM. Can be altered at any time post-training.

Required Education and Experience:

  • Bachelor’s degree, Associate’s degree or equivalent with a passion for communicating to people
  • Prior history delivering excellent customer service is required; call center experience a plus
  • Medical terminology a plus
  • Bilingual (Spanish/English) a plus
  • Prior inside sales experience a plus
  • Experience with Salesforce a plus

Description of Responsibilities: 

  • Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
  • Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
  • Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening
  • Develop and maintain working knowledge of assigned medical indications
  • Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
  • Ensure accurate collection and entry of patient information into the relevant databases while on the phone
  • Ensure courteous and efficient service is provided to all callers
  • Support other members of your team as well as cross-functional team members
  • Attend and contribute to department meetings
     

Skills/Competencies:  

  • Possess exceptional organizational skills and attention to details
  • Display excellent verbal and written communication skills
  • Able to quickly adapt to changes in responsibilities, workloads and priorities
  • Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
  • Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
  • Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
  • Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
  • Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics

How to Apply:  Follow this link https://jsco.re/2alb5 and click “Apply for this job”

Benefits: We provide a competitive benefit program including: performance-based discretionary quarterly bonuses; 401(k) Plan; Medical, Dental, Vision Insurance; Life, AD&D and LTD Insurance and paid time off.

Company Core Values:

  1. We always put patients first
  2. We deliver the best customer experience
  3. We do the right thing
  4. We work as a team
  5. We embrace a journey of continuous improvement