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Senior Researcher

Design | Seattle, WA | Full Time

Job Description

At Artefact, Responsible Design is our mindset and methodology for creating a more equitable and sustainable world. Our teams collaborate in a culture that comes from a strong core of human centered design and operate at the forefront of the discipline to help clients with their toughest challenges create solutions that not only help them face the future – but redefine it for the better.

Our insights and strategy team are the foundation and backbone of Artefact’s process and are comprised of experts from multiple research and strategy backgrounds. Through a mix of curiosity, compassion, empathy and rigor, they help our clients and internal teams understand what the true opportunities for transformation are and help frame those in inspiring and engaging ways. Working from a common foundation of human-centered design, they help clients define outcomes, generate new knowledge and insights, understand complex issues, identify opportunities, and create near-term and future solutions.

We are currently seeking research-oriented practitioners experienced in both generative and evaluative research methods, with an emphasis on design research and ethnography. We want to work with people that seek to understand why things are the way they are, and who have the vision to see the potential around what they could be. Gathering insights and reporting stats are only part of the equation. We are looking for people that consider themselves to be educators, mentors and trusted advisors; smart and detailed thinkers that enjoy navigating complex subject matter; and leading people in bold and illuminating ways towards the right pathways forward.

How this role contributes

As a Senior Researcher, your focus is to use your passion for the human perspective and your expertise with a range of research methods to discover insights and translate them into design opportunities that are meaningful and actionable. 

What you will do

This is a dynamic and highly collaborative role that requires an enduring curiosity to understand behavior, creativity, and a drive for delivering solutions that drive impact. 

  • Conduct generative and evaluative user research using techniques such as rapid ethnography, interviewing, heuristic analysis, participatory design, and concept value testing.
  • Conduct secondary research, including trends analysis and other forms of domain research, to rapidly develop an understanding of complex topics, and be able to reflect that understanding to both clients and team members.
  • Synthesize research insights from primary and secondary research activities, represent them in a compelling but thorough way, and turn them into design inspiration and product strategy.
  • Apply iterative evaluation techniques to optimize concepts for the best possible use experience.
  • Work collaboratively with designers to develop innovative solutions to a wide variety of design opportunities.
  • Compile and craft deep thought leadership reports and presentations to the design and innovation community that help establish a strong POV in particular domains including (but not limited to) Healthcare, Education, Technology, and Social Impact.

Qualifications

Mindset

  • You are willing to have a point of view, strive to deliver world class thinking and execution, and inspire others to do the same.
  • You can adapt to the situation, striking the right balance between the need for strong academic rigor and using your intuition, to quickly move through all stages of research. 
  • You are excited to contribute to a variety activities and initiatives that stretch beyond research into strategy and design.
  • You are a strong communicator and facilitator, confident presenter and compelling storyteller
  • You are a champion for diversity and inclusion; proactively seeking out diverse perspectives, talents, and embracing of different styles of contribution 
  • You have a growth mindset; striving to improve despite challenges

Experience

  • A compelling portfolio of relevant case studies and documented impact.
  • Experience in a relevant industry as a user researcher, design researcher, applied anthropologist, or human factors specialist 
  • Solid foundation in research-based design using both quantitative and qualitative methods
  • 5–7 years and MS in Human-Computer Interaction, Applied Psychology, Cognitive Psychology, Sociology, Anthropology, Human Factors or related discipline preferred
  • Success addressing complex problems that include business constraints
  • Experience working in a product design and/or development environment preferred
  • Client services experience preferred

Benefits

  • Generous PTO & Parental leave
  • Emergency childcare benefits
  • Flexible work; location, hours & work/life balance support
  • Comprehensive family medical, dental and vision coverage 
  • Education, Well being & WFH stipends
  • Seriously great co-workers!

An inclusive organization

As an organization whose mission is to help create a more equitable world, Artefact is committed to creating a diverse team and being an inclusive workplace. As such we strongly encourage people from underrepresented groups to apply. It is our promise that all candidates receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Work from where you work best

If nothing else, Covid has revealed the amazing adaptability of our teams to work remotely while retaining a strong sense of collaboration. Post Covid, Artefact will continue in a hybrid work model with a combination of in-office and work-from-home in various mixes. So though in-person work or travel may be needed from time to time given client needs, relocating to Seattle is not a requirement for this position.