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Senior Client Partner

Customer Success | Broomall, PA | Full Time

Job Description

Title:  Senior Client Partner

Department: Customer Success

Location:  Broomall, PA or San Francisco, CA

 

About Aria Systems

 Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and promotions.

Innovative companies, like Walmart, Allstate, Comcast, Philips, and Telstra depend on Aria for agility to accelerate their time to revenue, maximize customer value, and ultimately grow their business.

We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.

 

Department Overview

 The Customer Success team is a close-knit group of team members responsible for managing, supporting and retaining Aria’s customer base.  With offices on the East and West coast, the Customer Success team ensures the success and growth of clients by building relationships and helping them expand their business using the Aria billing platform. This team compiles the building blocks of Aria’s excellence, building relationships with the most important part of the team – the customer.

 

Position Summary

 Be part of something amazing! Aria Systems is seeking a Senior Client Partner to join our growing Customer Success team. Reporting to the Chief Customer Officer, we are looking for a candidate with proven experience and a knack for navigating complex enterprise organizations to identify and address client business needs and expand existing customers’ business. You will build and maintain relationships with C Suite, VP, and Director level clients in order to drive expansions, renewals, references, and overall customer satisfaction.

 Responsibilities

  • Meet new revenue and profitability quota for targeted customers.
  • Understand customers business strategy and identifying opportunities to expand their use of Aria’s billing platform. Negotiate and close expansion contracts.
  • Increase our ability to expand existing customers’ footprint and close large, multi-year expansions.
  • Establish a level of credibility and trust within accounts.
  • Maximize customer retention and renewal rates.
  • Develop customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
  • Develop relationships at senior levels with all customers across their organization.
  • Proactively manage customers’ satisfaction and service delivery by anticipating potential service problems and monitoring satisfaction.
  • Understand Aria’s billing platform to aggressively respond to and help solve customer concerns.
  • Ensure successful delivery of customers’ contractual components.

Required Qualifications

  • Bachelor’s Degree
  • 12+ years enterprise account management experience
  • Ability to sell large expansion deals in Fortune 500 enterprises.
  • Experience “hunting” and developing opportunities
  • A strong track record of managing high profile, high touch, demanding customers
  • C Suite executive level presence
  • Excellent communication, organization, interpersonal and writing skills
  • Familiarity with billing and subscription management a plus
  • Ability to travel up to 30%

 Aria Culture

Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. As a startup we expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment.

 

Aria Systems is an AA/EEO employer that actively pursues and hires a diverse workforce.

Please, no phone calls. Principals only; recruiters please do not respond to this ad.