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Technical Project Manager-Enterprise SaaS Software Implementatio

Information Technology | Encino, CA | Full Time

Job Description

Job Title: Technical Project Manager – Enterprise SaaS Software Implementation

Reports to: Chief Client Experience Officer

Travel: Approximately 25% (in non-pandemic times-must be willing to travel up to 25% of the time throughout the US conducting on site, in-person training/problem-solving/relationship building efforts-currently this is a remote position)

Summary

Do you enjoy being the expert, helping others understand how enterprise software applications work, how they are set up and the different ways they can be configured?   Do you find yourself becoming the “go-to person” for complex questions and advice?  Do you get excited about the idea of being the leader on a large software implementation project, helping everyone understand the high-level process and who you will need to be involved at each step, while also getting deep into the details along the way?  Would you like to tap into all these skills at one of the fastest-growing, most innovative software companies in the legal technology space?

American LegalNet (ALN) provides cutting-edge solutions that are used by more than half of the AmLaw 100 firms (and thousands of smaller law firms) every single day.   Our core product lines include solutions for risk management, cybersecurity, and litigation workflow automation.  Our all-new ALN Cloud platform is a game changer in the space and we are looking to expand our team to accommodate the growing demand for our new SaaS products.

Our Technical Project Manager role is an exciting opportunity to manage all aspects of enterprise SaaS software implementations, data migrations and conversions, custom reporting solutions, complex integrations, and other software-related projects, working closely with a wide range of law firm clients.  Responsibilities will include leading client communications and meetings, eliciting business requirements to architect solutions, drafting Statements of Work (SOWs), scoping, managing project documentation and timelines, and working closely with internal and external stakeholders to set and meet expectations within agreed timeframes and with the highest quality.

Essential Job Functions and Performance Criteria

This role is particularly well-suited for someone who is a highly technical, hands-on person who also has solid project management and client-interfacing experience.   You will be responsible for taking clients through the entire lifecycle and journey in order to ensure successful project outcomes and client satisfaction.  In this position, the ideal Technical Project Manager:

  • Handles oversight and coordination of project timelines, tasks, milestones and deliverables.
  • Leads all aspects of software implementations, including deploying enterprise-grade software to firms’ infrastructures, troubleshooting across both product and environmental factors, configuring various software modules according to client needs, training client staff, etc.
  • Fosters a collaborative, team-oriented approach and spirit within the group and among the other members of the ALN organization.
  • Interfaces with various internal teams to meet client and organizational goals.
  • Leads teams to deliver contracted services in a timely and cost-effective manner.
  • Helps trains others as needed on our various products and capabilities.
  • Creates and implements project definitions, schedules, budgets, and objectives for medium to large size projects of moderate complexity.  Tailors project management overhead accordingly for smaller or less complex assignments.
  • Prepares statements of work for project engagements and monitors performance to ensure that project commitments meet contractual specifications.
  • Determines need for and impact of changes in project scope and makes recommendation based on determinations.
  • Gains concurrence, approval, and consensus from customer stakeholders regarding the various project aspects and adjusts accordingly.
  • Identifies appropriate resources and plans accordingly for projects.  Organizes project team members to ensure communication and understanding of deadlines, assignments and objectives.  Acts as the point of contact with customer project management representatives.
  • Leads data conversions and migrations from other products and solutions.
  • Manages costs, schedules, and quality by overseeing project deliverables.  Ensures schedules and budgets are met.  Identifies needs for adjustment/change and revises within established guidelines/policies as appropriate.
  • Performs ongoing review of project status; identifies project risks.  Develops, recommends and implements risk mitigation solutions.
  • Interfaces with team members and stakeholders to anticipate and manage changes to projects such as but not limited to, technical requirements, business requirements and schedule.  Determines when additional resources are need and implements same.
  • Manages customer, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. 
  • Oversees assigned personnel to projects.  Assigns work and provides direction with regard to timeliness and completion of project objectives.  Addresses performance issues within prescribed guidelines.  Provides performance input upon completion of project.
  • Works closely with, and reports weekly to management on accomplishments, activities, and progress against goals and objectives.
  • Develops effective tracking and reporting to provide early detection of problems and highlight opportunities.
  • Engages subordinates in the full extent of client relations and professional services activities providing professional growth opportunities and deepening and broadening their experience and capabilities.
  • Engages management appropriately and in a timely manner in problem determination, remediation, and resolution.
  • Maintains or exceeds industry-standard utilization, realization and billable rates.
  • Helps identify and collaborate on additional revenue opportunities for professional services.

 

QUALIFICATIONS / SKILLS / EXPERIENCE:

  • Five (5) years minimum proven experience as a Project Manager involving software implementations (ideally, including data conversions or migrations as well)
  • Excellent general technical skills for troubleshooting application issues, configuration issues, data issues, web issues, and potential integration points
  • Thorough understanding of project/program management techniques and methods
  • Excellent Knowledge of change management principles
  • Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantage
  • Excellent organizational skills and attention to detail
  • Outstanding verbal and written communications skills
  • Ability to think “outside the box” to identify problems and brainstorm solutions with the team
  • Ability to interact and communicate with various departments – need to be able to adapt to audience (C-level, IT, users, etc).
  • PMP or similar certification strongly preferred
  • Experience working with law firms or document management systems a plus
  • Strong presentation skills, both verbal and written including proficiency with presentation tools such as PowerPoint or similar software
  • Strong knowledge of SQL database schema and functions
  • Expert in Microsoft Office 2003, 2007 and 2010 software suites, Windows Operating System Environments (XP, Vista, 7) and with other commonly-used software packages for enterprise organizations
  • Able to multi-task well without losing attention to detail
  • Self-driven; able to lead a project from scoping to delivery
  • Billable Project Management experience

 

Compensation Package: Salary dependent on experience. Generous benefits package that includes vacation time-off, paid sick days, Gym Membership, flexible health Insurance, 401K and generous recognition for outstanding performance.  The company also provides employees with internal activities such as ping-pong, yoga, etc.  We also provide a great and stable and professional work environment.