Customer Service Specialist

Smith Brothers Farms is a great, local company, serving as "The Milkman to the Puget Sound" for 100 years.

We have a terrific work atmosphere where you can feel like you are part of a team and are recognized for your contributions. 

Daily responsibilities include: 

• Deliver omni-channel customer support to home delivery customers promptly and professionally, with a focus on customer retention.
• Troubleshoot and resolve billing, account and technical issues.
• Collaborate with milkmen and women to resolve delivery questions and issues.
• Enter data quickly and accurately into multiple systems.
• Report bugs, trends and improvement suggestions to team leadership.
• Build and maintain subject-matter expertise of home delivery products, services and policies.
• Work cooperatively with colleagues, partners and customers to drive continuous improvement.
• Assist in development of customer relations content.
• Adhere to company policies and procedures, and embrace The Milkman Creed.

Qualifications needed to be successful: 

• Prior customer relations or sales experience, preferably in e-commerce.
• Excellent verbal and written communication skills.
• Passion for helping people and solving problems.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).
• Experience with third-party SaaS systems (e.g. Zendesk).
• Ability to perform assigned tasks and projects quickly, accurately, and professionally.

As a Customer Relations Specialist, you will enjoy:

• Medical, dental, and vision benefits
• Paid time off
• Company-matching 401(k)
• Employee pricing for home delivery service
• A set/predictable schedule (flexibility for weekends and holidays required)

This position is located in our Kent, WA headquarters. The team is working remotely during COVID-19 restrictions, and will return to the office when permitted.