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Operations Associate

Operations | San Francisco, CA | Full Time

Job Description

About AllTrailsAllTrails helps people explore the outdoors with the largest collection of detailed, hand-curated trail maps as well as trail reviews and photos crowdsourced from a community of 7 million registered hikers, mountain bikers and trail runners. We have the #1 Outdoors apps for iOS & Android with more than 8 million mobile downloads and reach over 30 million people each year through alltrails.com

Every day, we solve incredibly hard problems so that we can get more people outside having healthy, authentic experiences and a deeper appreciation of the outdoors. Join us!

What You’ll Be Doing
- Assist with data integrity initiatives to ensure the ongoing accuracy of our trail data
- Assist with front-line customer support
- Assist with QA testing
- Coordinate research tasks with your teammates and self-pilot through each sprint

Requirements
- Bachelor’s degree
- Strong writing and communication skills
- Detail oriented and organized
- Ability to focus for long stretches at a time on a single task
- Self motivation and a deep sense of pride in your work
- Curiosity, humility, empathy, and open-mindedness
- Passion about web technologies and AllTrails’ mission to connect people to the outdoors

Bonus Points
- Experience with online customer support tools such as Freshdesk
- Mapping/GIS experience
- Proven ability to quickly learn new technology and processes

PLEASE NOTE: APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE CONSIDERED