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Friendship Co-ordinator

Jobs - Communities | Clacton-on-Sea, Essex, United Kingdom | Part Time | £19,558.50 per year

Job Description

Friendship Co-ordinator in Tendring 16 hours pw

Age Well East is a values-driven organisation with a passion for making the greatest difference to people 60+ by supporting and empowering them to live happier and healthier lives.

Our Vision

A world where life is about living happier and healthier.

Our Values

  • Trust
  • Compassion
  • Community
  • Excellence
  • Courage

We have gone through exponential growth since 2017 and provide a wide range of high-quality services across Essex. Each year we support more than 1000 people through advice and information; befriending; emotional support services; and friendship groups and activities. Our long-term ambition is to continue to grow so that we can make a difference to live of every person 60+ in Essex and Suffolk by continuing to grow our services and look for new areas of innovation.

Our continued growth is driven by a good income mix and by being well aligned to the NHS, local government, and colleagues in the VCSE. As an organisation we stay true to our core activity and values. We recognise money is one approach but influencing positive change is of equal importance to improve the lives of the population we serve.

What do we offer?

Age Well East is growing our reach and activity because of the high demand for support. It is an exciting time to be a part of what we are doing, and this opportunity is about genuinely making a big difference to people. We take great pride in what we do, who we help and how we transform lives.

Benefits include: -

  • 28 days annual leave plus bank holidays (includes a birthday day and closure between Christmas and New Year) pro-rata for part-time
  • 5% Employer Pension Contribution
  • Health Assured health package (including up to 6 face-to-face counselling sessions per year)
  • Reflective practice sessions

What are we looking for?

The role is 16  hours a week between the hours of 9 am - 5pm Mon - Fri.

The salary is £19,558.50  pro rata.

The current services that we provide covers: -

  • Identifying benefits that those over 60 are entitled to and supporting in the application process
  • Providing a befriending service according to the needs of the individual
  • Provides clubs for those in older life for companionship
  • Supports in times of bereavement and end of life
  • Runs a community hub and cafe for those in later life

The people that volunteer and work with us our special and provide a great deal of care for those in later life and who need support, advice, information and sometimes just someone to listen.

 Job Description

Key accountabilities       

Key elements/Tasks

To respond in a time appropriate manner to referrals received.

Arrange visits/phone calls to people who have been referred, taking a person-centred and holistic approach to helping them identify positive steps and activities in their locality.

Recruiting and matching volunteers to the needs of clients

Use innovative and existing methods to recruit, train and retain volunteers across the quadrant.

Keep records that support safeguarding of everyone involved in the project.

Provide a consistent, committed positive relationship with an isolated local person.

Helping volunteers identify where they can signpost people to for support and referring to other services where appropriate.

Follow up with clients to understand how connecting into a group has improved wellbeing

 Ensuring that all contacts are recorded appropriately on our database

Producing monitoring reports on the service as required.

Build good working relationships across the organisation and with external partners.

Build knowledge of existing statutory and voluntary services and where there are no groups available in communities create suitable volunteer-led solutions

Prioritise and manage your own workload

Work to an agreed annual work-plan meeting targets and milestones

Take responsibility for your personal development

Seek out opportunities for support and development

To undertake any other appropriate responsibilities that may arise

Person Specification.

Essential Criteria

  • Strong people skills.
  • Working with and managing volunteers
  • Designing and delivering induction and training
  • Excellent IT skills.
  • Excellent communication skills.
  • Excellent record keeping skills and attention to detail.
  • Experience of managing safeguarding issues under supervision of a senior team.
  • Experience and ability to build strong partnerships and networks.
  • Ability to work as part of a team.
  • Ability to be empathetic and supportive to volunteers and clients.
  • Ability to work autonomously.
  • Solutions-drive and can-do attitude.
  • An understanding of confidentiality and GDPR
  • Willingness to undergo any relevant and ongoing training as required.
  • Willingness to work flexible to support the work of Age Well East in other areas as required.
  • Driving license.
  • Able to be flexible with hours if/when required to meet the needs of the service needs.

Desirable Criteria

 Health, social care or relevant third sector experience of supporting people.

  • Experience of leading and/or facilitating community projects and events.
  • Experience of befriending i.e., as a volunteer or in a work setting.

Other information. 

- All our staff and volunteers go through the DBS process and references will be required.
 - You will need to have a car, driving license and before joining business class insurance.