Bereavement Service Coordinator
Jobs - Emotional Support | Colchester, Essex, United Kingdom | Full Time | £19,558.50 per year
Bereavement Service Coordinator Full-time role for 37.5 hours per week. Salary £19558.50.
We have an exciting opportunity to join our busy and growing team as a Bereavement Service Coordinator. This role is an important position within the team, coordinating the day-to-day delivery of the bereavement service.
This role will set up and deliver a rolling face to face group support offer and rolling online group support offer for those that cannot attend face to face groups. This will include 1 to 1 support via telephone and online services.
The role will also work together with partners to launch a bereavement support awareness campaign to highlight the service, including guidance on highlighting coping skills, grounding techniques and relevant contact details.
It is not a counselling service, and counselling qualifications are not required to lead it, but good organisational and operational skills are essential. Ideally the ideal candidate will have experience of managing staff or volunteers, or as a team leader, and being comfortable coordinating a busy and growing service.
- Be the day-to-day contact for the running of the service, enabling the continued operational development and support future growth of the Bereavement Service
- To work within the bereavement service including the operational delivery of immediate support, group services and peer support services
- To lead and deliver groups and events to enable peer support.
- To be able to provide immediate emotional support and advice to families through home visits and telephone support as required and, as necessary.
- Ensure the service is delivered as per established processes, identifying and implementing improvements where possible
- Assess and induct new clients to the service, ensuring new referrals are appropriate for the service
- Support the administration of client-volunteer relationship, including initial client assessments and end of service reviews.
- Co-ordinate data capture across the service and associated teams to ensure data quality (complete, up-to-date, and managed according to data requirements)
- Maintain and develop key resources for the service
- Provide support and training to volunteers, including coaching and to manage performance
- Recruit volunteers in accordance with our recruitment process and ensure they are inducted to the organisation and the service.
- Act as the day-to-day contact for all volunteers delivering the service and supporting them in their work including on call during service opening hours
- Provide feedback to volunteers about their impact and performance and support them with any areas of skills development
- Organising and managing regular induction and virtual training events for volunteers
- Support the delivery of both short-term and long-term service evaluation plans
- Continuously monitor service key performance indicators to identify trends for further improvement and guarantee service growth and development
- Represent the organisation at relevant Bereavement networks, working to identify opportunities and to extract and share learning
- Work with colleagues in communications to develop suitable plans to promote the service, both internally and externally, including web and social media content
- To be responsible for organising own work agenda, time management and administration.
- To nurture developed relationships with external partners and agencies to raise awareness of the service and wider organisational activities.
- To adhere to all organisational policies and procedures including Safeguarding, Confidentiality and Health and Safety including regarding working off site; and to be proactive in implementing new safe working practices as appropriate
- Demonstrable organisational or project management skills - managing multiple tasks and prioritising according to key principles
- Resilience to remain calm in challenging or distressing situations, including dealing with safeguarding
- Ability to identify areas of improvement in the service and devise a strategy to implement ideas and ensure sustainable growth
- Ability to set up, lead and deliver supportive groups
- Experience of recruiting, training and managing volunteers
- Able to use own initiative to work independently
- Excellent communication skills, verbal and written, with good attention to detail including report writing and developing resources , for example, presentations
- Strong interpersonal skills - able to influence, negotiate, enthuse and work effectively with colleagues and volunteers
- Ability to empathise and demonstrate sensitivity, building a good rapport with clients and volunteers
- Proven IT skills such as Word, Excel, PowerPoint and Microsoft Office.
Travel throughout Essex is required, it would be desirable for the applicant to hold a full driving licence.
It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.