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Bereavement and End of Life Service Coordinator.

Jobs - Emotional Support | Colchester, Essex, United Kingdom | Part Time | £15,646.80 per year

Job Description

Bereavement and End of Life Service Coordinator - Part time role for 30 hours per week. Salary £15,646.80

We have an exciting opportunity to join our busy and growing team as a Bereavement and End of Life Coordinator. This role is an important position within the team, coordinating the day-to-day delivery of the Bereavement and End of Life service. The role enables the match of volunteers with clients referred to the service from internal and external sources.

It is not a counselling service, and counselling qualifications are not required to lead it, but good organisational and operational skills are essential. Volunteers offer emotional support to clients either through bereavement or at end of life.

Ideally the ideal candidate will have experience of managing staff or volunteers, or as a team leader, and being comfortable coordinating a busy and growing service.

KEY RESPONSIBILITIES/DUTIES

  • Be the day-to-day contact for the running of the service, enabling the continued operational development and support future growth of the Bereavement and End of Life service
  1. To work within the Bereavement and End of Life service including the operational delivery of immediate support, group services and peer support services
  2. To be able to provide immediate emotional support and advice to families through home visits and telephone support as required and, as necessary.
  3. To lead and deliver groups and events to enable peer support.
  • Ensure the service is delivered as per established processes, identifying, and implementing improvements where possible
  • Assess and induct new clients to the service, ensuring new referrals are appropriate for the service
  • Support the administration of the client-volunteer relationship, including initial client assessments and end of service reviews.
  • Co-ordinate data capture across the service and associated teams to ensure data quality (complete, up-to-date, and managed according to data requirements)
  • Maintain and develop key resources for the service
  • Provide support and training to volunteers, including coaching and to manage performance
  • Recruit volunteers in accordance with our recruitment process and ensure they are inducted to the organisation and the service.
  • Act as the day-to-day contact for all volunteers delivering the service and supporting them in their work including on call during service opening hours
  • Provide feedback to volunteers about their impact and performance and support them with any areas of skills development
  • Organising and managing regular induction and virtual training events for volunteers
  • Support the delivery of both short-term and long-term service evaluation plans
  • Continuously monitor service key performance indicators to identify trends for further improvement and guarantee service growth and development
  • Represent the organisation at relevant Bereavement and End of Life networks, working to identify opportunities and to extract and share learning
  • Work with colleagues in communications to develop suitable plans to promote the service, both internally and externally, including web and social media content
  1. To be responsible for organising own work agenda, time management and administration.
  • To nurture developed relationships with external partners and agencies to raise awareness of the service and wider organisational activities.
  • To adhere to all organisational policies and procedures including Safeguarding, Confidentiality and Health and Safety including regarding working off site; and to be proactive in implementing new safe working practices as appropriate

PERSON SPECIFICATION

  • Demonstrable organisational or project management skills - managing multiple tasks and prioritising according to key principles
  • Resilience to remain calm in challenging or distressing situations, including dealing with safeguarding
  • Ability to identify areas of improvement in the service and devise a strategy to implement ideas and ensure sustainable growth
  • Ability to lead and deliver groups
  • Experience of recruiting, training and managing volunteers
  • Able to use own initiative to work independently
  • Excellent communication skills, verbal and written, with good attention to detail including report writing and developing resources, for example, presentations
  • Strong interpersonal skills - able to influence, negotiate, enthuse and work effectively with colleagues and volunteers
  • Ability to empathise and demonstrate sensitivity, building a good rapport with clients and volunteers
  • Proven IT skills such as Word, Excel, PowerPoint and Microsoft Office.

Travel throughout Essex is required, it would be desirable for the applicant to hold a full driving licence.

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.