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Advice Case Worker Fixed term 12 months

Jobs - Advice Service | Colchester, Essex, United Kingdom | Part Time

Job Description

Advice Case Worker Fixed Term 12 months Colchester


Age Well East (formerly Age Concern Colchester & North-East Essex) is a values-driven organisation with a passion for making the greatest difference to people 60+ by supporting and empowering them to live happier and healthier lives.

Our Vision

A world where life is about living happier and healthier.

Our Values






We have gone through exponential growth since 2017 and provide a wide range of high-quality services across Essex. Each year we support more than 1000 people through advice and information; befriending; emotional support services; and friendship groups and activities. Our long-term ambition is to continue to grow so that we can make a difference to live of every person 60+ in Essex and Suffolk by continuing to grow our services and look for new areas of innovation.

Our continued growth is driven by a good income mix and by being well aligned to the NHS, local government, and colleagues in the VCSE. As an organisation we stay true to our core activity and values. We recognise money is one approach but influencing positive change is of equal importance to improve the lives of the population we serve.

The overall current services that we provide covers: -

Enabling advice & welfare solutions for people aged 60 and over across benefits & entitlements, housing, care and more

Providing a befriending service according to the needs of the individual

Providing clubs for those in older life for companionship

Support in times of bereavement and end of life

Delivering a community hub and cafe for those in later life

The people that volunteer and work with us are special and provide a great deal of care for those in later life and who need support, advice, information and sometimes just someone to listen.

What do we offer?

Age Well East is growing our reach and activity because of the high demand for support. It is an exciting time to be a part of what we are doing, and this opportunity is about genuinely making a big difference to people. We take great pride in what we do, who we help and how we transform lives.

Benefits include: -

28 days annual leave plus bank holidays (includes a birthday day and closure between Christmas and New Year) pro-rata for part-time

5% Employer Pension Contribution

Health Assured health package (including up to 6 face-to-face counselling sessions per year)

Reflective practice sessions

What are we looking for?

The role is 19 hours per week advice & welfare work between the hours of 9am - 5pm Monday - Friday.

The salary is £9,909

Job Description

Key accountabilities        

Key elements/Tasks

Assess welfare benefits and advice needs upon referral receipt.

Identification and implementation of solutions to support continued choice and independence including assisting with applications and advice for welfare benefits, housing and care.

Support people to access blue badge parking permits where appropriate.

Deliver advice through a mix of telephone, face to face and home visiting appointments.

Support navigation to and connection with appropriate community-based services to ensure services and resources are in place to sustain independent living at home or where appropriate to identify suitable solutions towards supported living arrangements.

Identify and develop positive referral pathways with providers of housing options across the community.

Develop and maintain effective reporting of advice casework and case studies to ensure impact and value of service is captured.

Provide a person-centred approach to advice and support for people in later years.

Develop effective relationships with key stakeholders across the community to support positive partnership working and knowledge and skill sharing.

Establish a network of positive relationships with internal and external colleagues effective for improving outcomes for clients.

Be a trusted team member who is reliable and looked up to by colleagues

Be a positive ambassador for Age Well East with all stakeholders

Cover others as needed in periods of absence or holidays

Person Specification.

Essential Criteria

Strong people skills.

Excellent IT skills.

Excellent communication skills.

Excellent record keeping skills and attention to detail.

Experience of managing safeguarding issues under supervision of a senior team.

Experience and ability to build strong partnerships and networks.

Experience of providing advice within a benefits, housing or care environment. 

Ability to work as part of a team.

Ability to be empathetic and supportive to volunteers and clients.

Ability to work autonomously.

Solutions-drive and can-do attitude.

An understanding of confidentiality and GDPR

Willingness to undergo any relevant and ongoing training as required.

Willingness to work flexible to support the work of Age Well East in other areas as required.

Driving licence.

Able to be flexible with hours if/when required to meet the needs of the service needs.

Desirable Criteria

Health, social care or relevant third sector experience of supporting people.

Other information.

All our staff and volunteers go through the DBS process and references will be required.

You will need access to a vehicle, full driving licence and before joining business class insurance.