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Volunteer Reception & Administration

CEO - Operations | Colchester, Essex, United Kingdom | Full Time, Part Time, and Volunteer

Job Description

About the opportunity

Age Concern Colchester is a charitable organisation that looks after the welfare of individuals of 60 years+ to support them in later life. Three key ways that we do this are: -

- To provide support in identifying benefit applications and support in completion - £1.4m per year in benefits delivered
- A befriending service matching individuals with the needs of the older generation - we have 24 befrienders
- Sourcing suitably referenced individuals to support with handyperson activity

The charity has gone through significant change over the last couple of years and is now an independent charity but reaches people across the borough of Colchester.

About Age Concern Colchester

Age Concern Colchester is a Charity which is focused on making life better for individuals in later life. The current services that we provide cover:-

- Identifying benefits that those over 60 are entitled to and supporting in the application process
- Providing a befriending service according to the needs of the individual
- Supplying a qualified and vetted list of handyperson individuals who can support the elderly
- Provides clubs for those in older life for companionship
- Is developing a community cafe for those in later life

The people that work with us our special and provide a great deal of care for those in later life and who need some support.

What are they looking for?

Duties to include: -

Reception

- Receiving phone calls from those in later life who need support
- Sensitively asking questions to understand the issue and take down personal details
- Log the call on our systems
- Where possible forward calls to the relevant person who deals with the query
- If the query is outside our remit signpost to relevant charities / agencies

Admin

- As part of a project team reduce paperwork on case files to a minimum
- Scan files to email
- Load into our new CRM system
- Shred paper files
- Tick off completion on a checklist

We are particularly interested in an individual who has any experience in using Salesforce.com for charities but appreciate we are asking a lot so please don't let this criteria put you off applying

Practical Considerations

Sometimes our callers are distressed and need a calming influence
We require individuals who are computer literate
Some people are great on the phone and love this type of work, please only apply if you feel that you would enjoy speaking to people and make a difference due to your positivity and level of helpfulness
We DBS check and reference all volunteers who have contact with clients, there are no costs involved for you