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Volunteer End-of-life Emotional Support - Rowhedge & Fingringhoe

Volunteering - Emotional Support | Colchester, Essex, United Kingdom | Volunteer

Job Description

About Age Concern Colchester

Age Concern Colchester is a Charity which is focused on making life better for individuals in later life. Recent services which we have provided include:

  • A benefit entitlement and application support service
  • An individually tailored befriending service
  • A qualified and vetted handyperson service for older people
  • Companionship clubs for those in older life
  • A community café for those in later life
  • Emotional support services for those facing end of life and bereavement

Our team are special and provide a great deal of care for those in later life who need support, advice, information, and a listening ear.

What are we looking for?

End-of-life Companion Volunteer

Our lovely support volunteers offer companionship by phone, email, video call (and when possible face to face) to people who approaching the end of their lives on their own or distant from family. Our Companion Volunteers are there for people in their final days and hours - talking, listening, and offering a supportive human presence at a time of need. 

Personal experience is as valid as prior qualification or working knowledge for this role as all volunteers will undergo thorough training prior to starting in their role and received a high level of ongoing support and supervision from their Coordinators.

Companion Volunteers need to have:

Skills/ experience

  • Good communication and listening skills
  • Skills, training or personal experience in health, nursing or home care, support and end of life
  • Experience of working or volunteering with older people and health issues
  • Knowledge/ awareness of the issues faced by those at end of life


  • Compassion
  • A good sense of awareness of own physical, mental, and emotional wellbeing needs
  • Good at building rapport - opening conversations, bringing client centred focus
  • Good face-to-face manner
  • Calm and adaptable to change- able to think clearly in a crisis
  • Respectful and courteous
  • Patience and understanding
  • Sensitivity, compassion, and tact
  • A positive approach towards end of life

Ability to:

  • Work alone
  • Work on a rota system providing support including in evenings and at weekends
  • Make written client records where necessary
  • Monitor and report on own workload

Commitment to:

  • Undertake relevant training and supervision as required
  • Communicate well with your supervisor about all client information
  • Maintain confidentiality, client dignity and respect
  • Adhere to data protection, safeguarding and lone working policies & procedures

FREE Certificates are provided on completion of training in:

  • Safeguarding adults
  • Emotional support & signposting
  • Practical support after a bereavement
  • Communication skills
  • The role of an end of life volunteer video
  • End of life doula
  • Handling challenging questions

Please note We DBS check and reference all team members and provide relevant training -there are no costs involved for you.

Above all we care and will go to great lengths to help those in later years. So, if you feel this special role is right for you then apply today and join our mission.