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Volunteer Benefit Support Worker

Advice and Advocacy | Colchester, Essex, United Kingdom | Full Time, Part Time, and Volunteer

Job Description

About Age Concern Colchester

Age Concern Colchester is a Charity which is focused on making life better for individuals in later life. The current services that we provide cover:-

  • Identifying benefits that those over 60 are entitled to and supporting in the application process
  • Providing a befriending service according to the needs of the individual
  • Supplying a qualified and vetted list of handyperson individuals who can support the elderly
  • Provides clubs for those in older life for companionship
  • Is developing a community cafe for those in later life

The people that volunteer and work with us our special and provide a great deal of care for those in later life and who need support, advice, information and sometimes just someone to listen.

What are we looking for?

Duties to include: -


  • Receiving phone calls or walk-in visits from those in later life who need support
  • Sensitively asking questions to understand the issue and take down personal details
  • Aiming to resolve the issues on the phone or during the visit
  • Log the contact on our online database to track activity and outcomes
  • If further work is required on the case book the appropriate time in
  • If the query is outside our remit signpost to the core support team
  • Where relevant refer externally
  • Monitor the case until closure for the individual

Practical Considerations

  • You will have great empathy, patience and understanding
  • Sometimes our callers are distressed and need a calming influence which is you and other volunteers
  • We sometimes work with individuals who have sensory impairments and difficulty hearing, speaking or sight so you will need to be flexible to these different situations and understanding
  • The role requires recording information on a computer database
  • We DBS check and reference all volunteers who have contact with clients although there are no costs involved for you
  • We are located conveniently just at the top of the High St at the top of North Hill
  • We are looking for volunteers either 9am-1pm, 12pm - 4pm or from 9am-4pm
  • We work as a team so although there is specific case work there may be times when you are covering reception, making guests a cup of tea of perhaps involved in something practical to help other people

Some people are great on the phone and face to face and love this type of work, please only apply if you feel that you would enjoy speaking to people and make a difference due to your positivity and level of helpfulness. If this sounds like you then we welcome hearing from you to join our great team of volunteers.