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Sales Support Engineer

Sales | San Francisco, CA | Full Time

Job Description

Sales Support Engineer:

500friends is looking for someone that can guide our customers through pre-sales objections, launch, and ongoing technical support. We are a venture backed, rapidly growing company that was recently honored as an AlwaysOn Top 100 private company.  We offer competitive compensation (both cash + equity), a high-energy environment with significant room for both personal and professional growth, and most importantly, free lunch! ;)

Primary Responsibilities:

  • Assist the sales team as the technical subject matter expert during customer calls and presentations
  • Use market and technical knowledge to consult on best practices and offer constructive direction for implementation
  • Collaborate with the customer success team and provide ongoing technical support to our clients
  • Develop technical collaterals and training materials
  • Contribute to product roadmap 

Required Skills:

  • Domain experience in e-commerce and/or social media
  • Deep knowledge of web technologies, in particular JavaScript and REST
  • Experience with programming languages such as PHP or Ruby
  • Strong communication skills
  • Track record of ensuring highest levels of customer satisfaction
  • Experience in a start-up environment is a plus