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SaaS Customer Support Rep (Remote)

Customer Success | Remote | Full Time

Job Description

SaaS Customer Support Rep (Remote)

Fully Remote // FullTime // Entry to Mid Level

Salary Range: $40k - $75k

5000fish, Inc., the company behind the dashboard and reporting platform Yurbi, helps growing companies connect their data with the users, partners, and customers that need it.

We are looking for that special person, that combines a passion for delivering amazing customer support and the skills of a technology ninja. If you do not know what Software as a Service (SaaS) means and don't lose sleep at night when you're unable to solve a customer's issue, this job is not for you.

We are looking for someone who…

  • Has recent experience supporting web-based or cloud-based software remotely
  • Is great at helping customers on-board with SaaS technology
  • Has successfully worked in a fully remote environment
  • Is a digital citizen and learns web-based software like it's your native language 
  • Is passionate about helping customers
  • Is willing and able to wear multiple hats
  • Has great communication and time management skills
  • Is able to work independently
  • Is a very fast and passionate learner
  • Likes to experiment and think outside the box
  • Is a great team player

Duties and Responsibilities

  • Provide Customer Assistance via email, phone and screen shares
  • Assist with customer and trial on-boarding and post-implementation support
  • Testing software for bugs and improvements
  • Creating documentation in the form of written support articles and videos

Nice to Haves

  • Experience with Dashboard and Report Software (Business Intelligence)
  • Experience with Database Administration (MSSQL, Oracle, MySQL, PostgreSQL)
  • Experience with Windows Server Administration and IIS
  • Experience writing SQL queries
  • Experience creating technical documentation

Perks

  • No Travel Required
  • 100% Remote Work
  • Work/Life Balance

About the Company

5000fish, Inc. is a team of very technical and passionate people working together to deliver exceptional value to the customers of our software, Yurbi. 

We make some awesome software, but our entire team lives by the credo that we are a services company first, focused on delivering the experience and support that will ensure our customers are happy and successful.