Social Worker (12915)

InGenesis is currently seeking a Social Worker to work with our client in Albany, NY. In this role, you will be working in the NYS Office of Aging and Long-Term Care, Adult Care Facilities' Intake Call Center.

Apply today and we’ll reach out to answer any questions you may have!

Job Duties

· Responsible for receiving complaints against NYS Adult Care Facilities and triaging them to the appropriate regional office, other DOH programs or state oversight agency as applicable

· Addressing the callers/complainants concerns without interruption, while remaining understanding, supportive and focused to ensure the caller has ample opportunity to review their concerns

· Screen complaints to determine triage decision and finalize initial report within 1 hour of receipt

· Contact complainants to obtain additional information if necessary

· Prepare and send correspondence to complainants regarding the disposition of their complaint(s)

· Respond to general inquiries regarding the complaint process

· Participate in process improvement activities including daily case review

· Assist with Management Reports

· Participate in training and continuing education activities.

· Staff person is expected, on select Saturday and Sunday/holiday, to perform the following activities: retrieve voice-mail messages, and triage and record relevant information retrieved during weekend or holiday hours.

Minimum Qualifications

· Licensed and currently registered by New York State as a Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) or must possess a Bachelor’s degree in Social Work and one year of post bachelor’s experience in Social Work

· Must have excellent telephone, listening and written communication skills; working knowledge of all Microsoft Office products and experience with complex data entry systems.

· Must have strong interpersonal, problem solving, decision-making and time management skills and the ability to communicate effectively with all internal and external stakeholders. (Preferred)

· Must have excellent writing and editing skills and be able to effectively interpret laws and regulations governing adult care and assisted living facilities in New York State. (Preferred)

*Pay rate range commensurate on experience.

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations.