Computer Support Specialist (12912)

InGenesis is currently seeking Computer Support Specialists to work with our client in Albany, NY. In this role, you will be working in the NYS Statewide Financial System..

Apply today and we’ll reach out to answer any questions you may have!

Job Duties

· Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk

· Accurately document all issues and requests during the initial call

· Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.

· Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements

· Support users in the use of the system including, but not limited to, navigation, access, and reports.

· If required, route issues and requests to appropriate second line of support

· Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.

· Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk

· Participate in appropriate training, workgroups and agency meetings

· 1st Level Support for Help Desk and Security Incidents

Preferred Qualifications

· Experience with ServiceNow or other ticket or case management software is a plus

· Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word

· Knowledge of basic accounting principles

· Excellent communication skills

· Works well with others

· Reliable and trustworthy

· Ability to multi-task and set priorities

· MS SharePoint knowledge is desirable

· Ability to write non-technical correspondence, communicate in writing

· Preferred Level of Education: High School graduate with some college; computer science related degree is preferred.

*Pay rate range commensurate on experience.

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations.